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TERMS AND CONDITIONS

Throughout these terms and conditions, “we” “us” and “our” refers to Lush Touch.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. 

We reserve the right to amend this notice at any time. Your use of our website following any amendments will represent your agreement and you are bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

Our services are provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

PAYMENT OPTIONS

Payment is required in full before goods are dispatched.

Payment on this website is via Paypal. When using Paypal, card payments or bank transfers, Paypal policies apply.

Available payment options:

  • MASTERCARD
  • VISA
  • Paypal

Product prices are displayed in AUD

A currency conversion calculator is available on our website, please note however this is a guide only. Exchange rates apply and may vary.

We endeavor to ensure that our price list is current. Lush Touch reserve the right to amend our prices at any time without notice.

ORDER PROCESS

Lush Touch will process your order within 1– 3 business days. However, during peak times such as after trade fairs and holidays, your order could take up to 7 business days to be dispatched. Should your order require urgent delivery please make note in the shipping instructions at time of check out or email our customer service info@lushtouch.com.au

Once you have submitted an order/s, you may not cancel that order/s. If you wish to add any pieces to your current order please email our customer service as soon as possible.

Ownership of the goods passes to you once we have received payment. 

FREIGHT

Standard shipping within Australia: $9.95 for orders under $200.00 / Free shipping for orders over $200.00* Australian orders only

Express post within Australia: $14.95 

International shipping:

Delivery of international orders is via Australia Post International Parcel Post at the following rate:

  • International - $23.00

For most capital cities, deliveries are sent via our nominated couriers or the Australia Post network depending on the size of parcel and location. Tracking number can be provided on request.

International orders are dispatched using the Australia Post network or our nominated carrier. International delivery times vary depending on location and customs procedures in your country. Customs duties, taxes or any other specific costs are the responsibility of the buyer. 

All risk of loss or damage to the goods passes to you when goods are dispatched.

Please ensure your delivery address details are accurate. Customers are responsible for all freight charges for goods shipped to incorrect addresses that are provided to Lush Touch. This includes unsuccessful deliveries that are returned to us that require re-delivery to the correct address. In this instance additional re-delivery fees will apply.

PRODUCT DISCRIPTIONS

We strive to ensure that our products are described as accurately and detailed as possible. If we become aware of any description error/s, we reserve the right to correct any error without notice. 

If you have placed a current order, Lush Touch will fulfill your order at the price listed at the time the order was placed.

Images have been provided for illustrative purposes only, we do not guarantee that any image will reproduce in true colour, please however note that colours can vary depending on the device in which you are using to view the items

STOCK AND BACK ORDERS

Our website is updated daily, but stock changes may occur in hours. Therefore we cannot absolutely guarantee the availability of every item shown.

Whilst we endeavor to have everything in stock, if there are any items not in stock that you wish to order please email us the product codes and quantity you require.

RETURNS

Due to hygiene we cannot accept returns for earrings. Purchases are final.

All Lush Touch products are subject to a strict three-stage quality control process.  Our stock is personally inspected and quality checked prior to every delivery, to ensure the utmost quality and satisfaction of our products.  
However, in the rare event that there is a fault with an item, we are happy to offer an identical replacement.
Please check your order as soon as it arrives. Faults or incorrectly packaged items must be notified to Lush Touch via email within 7 days of receiving delivery. Faulty and or incorrectly packaged items reported after this time frame will be void and no replacement item or store credit coupon will be available.
Replacements of faulty or incorrectly packaged items will be dispatched within your next order, unless immediate delivery is requested. In the case of immediate delivery Lush Touch will pay reshipment costs for the replacement faulty or incorrectly packaged item, in accordance with the following conditions:

  • Incorrectly packaged or faulty item/s must be returned unworn and in the original packaging.
  • Please ensure the return of incorrectly packaged item/s are safely packaged. Item/s damaged during the return transit will not be replaced or credited.
  • Item/s sold as a set must be returned as a complete set.
  • No returns are accepted for inaccurate choice or change of mind.

Due to manufacturing and/or dye lot variations, Lush Touch is not responsible for products that vary slightly from descriptions, measurements or photos; such items do not qualify as faulty.

When returning faulty or incorrectly packaged item/s, Lush Touch recommend utilising freight with a tracking option.
We do not take any responsibility for item/s lost in transit. We will not pay for return freight costs if this is not discussed and agreed to before returning goods.

  • Faulty item/s will be replaced for an identical item, given that the item is available; only when the item is no longer available a coupon code to the value of the returned item will be issued for use at your next order. Coupon codes can only be redeemed for purchase of products and are not valid to use for postage charges.
  • Replacement item or Coupon code is available for use upon Lush Touch receiving the returned item/s.

* The coupon code earned from a returned faulty item/s can be applied to next order by entering your supplied coupon code at the checkout page. The coupon code amount will be subtracted from the total amount of goods, excluding postage costs

If you have any other inquiry regarding our return policy feel free to email us: info@lushtouch.com.au

COPYRIGHT

We grant you permission to download a copy of the information from our website to your computer for your own personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. 
        
You are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

SITE ACCESS

Access and use of the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Lush Touch take due care in ensuring our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or linked websites.

By accessing our website, you agree to indemnify and hold us harmless from claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website. 

Our terms and conditions are to be governed by and construed in accordance with the laws of NSW and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW and you agree to submit to the jurisdiction of those Courts.

HYPERLINKS

Our website may contain hyperlinks to other websites.  These links are provided for convenience only and we take no responsibility for the content and maintenance of your privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
Linking of our website is not permitted without written consent.  We reserve the right to serve you with notice that results in unauthorised linking.

SECURITY POLICY

Our network uses Payment Express, protecting you against fraud and giving our customers peace of mind that your payment details are kept safe and secure.

When purchasing from Lush Touch your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@lushtouch.com.au

PRIVACY POLICY

Lush Touch is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Lush Touch uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Lush Touch only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.